Warranty Policy

Effective date: July 21, 2026

Warrantor: YUENLEI COMPANY LIMITED, owner and operator of the XCWIIE brand

This warranty applies to XCWIIE ceiling fans purchased directly from xcwiie.com. A customer requesting service must provide acceptable proof of purchase. Products purchased through Amazon or another authorized seller may be administered through the original seller's support channel.

Our Brand Promise

XCWIIE stands behind the ceiling fans sold on xcwiie.com. This policy is designed to provide a clear replacement process without requiring customers to arrange repair service. Eligible claims may be resolved with a replacement ceiling fan or an eligible replacement part, subject to verification, availability, this policy, and applicable law.

What Coverage You Receive

5-Year Worry-Free Ceiling Fan Replacement

For five years from the original purchase date, if an XCWIIE ceiling fan develops a confirmed defect in materials, workmanship, or operation under normal intended use, XCWIIE will provide a replacement ceiling fan at no product charge. Damage caused by the customer, installer, misuse, accident, external conditions, or another excluded cause is not a product quality issue and is not eligible for complete-fan replacement.

The replacement may be the same model or, if that model is unavailable, a new model with reasonably comparable principal functions and value. Replacement is subject to verification, product availability, and applicable law.

The replacement ceiling fan is provided at no product charge. The customer is responsible for reasonable outbound shipping and handling charges for the replacement fan. XCWIIE will disclose the applicable charge before the customer accepts the replacement.

Lifetime Small-Parts Replacement Support

For the useful life of the product, XCWIIE will provide available eligible small replacement parts for the customer's XCWIIE ceiling fan at no product charge. This support may include an eligible small fan part damaged through improper use. It is replacement-parts support for the customer's fan, not a general accessory-exchange program and not a return, refund, repair, or complete-fan replacement program.

There is no fixed limit on the number of eligible parts requests. Each request must relate to an XCWIIE product owned by the requesting customer and may require proof of purchase, product information, photographs, video, or other reasonable verification. Replacement parts remain subject to availability and this support does not create a lifetime replacement warranty for the complete ceiling fan.

The customer is responsible for reasonable shipping and handling charges for replacement parts. XCWIIE will disclose the applicable charge before shipment.

Products Damaged, Incomplete, or Incorrect on Arrival

The customer-shipping rules above do not apply when an order arrives damaged, incomplete, or incorrect, including when an item or component is missing, and XCWIIE approves the claim. For those approved arrival-condition claims, XCWIIE pays the reasonable standard shipping charges for the required correction or replacement.

Return of a Defective Fan or Part

For most approved warranty and parts claims, the defective ceiling fan or part does not need to be returned. XCWIIE will normally resolve the claim by shipping the approved replacement fan or replacement part after verification.

Do not send a product or part to an XCWIIE warehouse unless XCWIIE specifically provides written return instructions. If a return is exceptionally required, XCWIIE will provide the authorized return address and explain the applicable shipping responsibility before the customer proceeds.

How to Make a Warranty or Parts Claim

Email support@xcwiie.net and provide:

the purchaser's name and contact information;
proof of purchase and purchase date;
the order number and product model;
the serial number, if available; and
photographs, video, or a description reasonably sufficient to identify the issue.

XCWIIE may provide troubleshooting steps to identify the issue and confirm eligibility before authorizing a replacement. Troubleshooting does not mean that XCWIIE offers repair. Do not remove, return, or dispose of an installed fan or part until XCWIIE confirms the next step.

XCWIIE generally responds to support requests within one business day.

No Repair Service

XCWIIE does not provide product repair, maintenance, refurbishment, on-site inspection, or on-site technical service. Depending on eligibility and the nature of the claim, the available remedy is a replacement ceiling fan, an eligible replacement part, a return and refund, or another remedy required by applicable law.

Troubleshooting and installation guidance are provided only to identify the issue, confirm eligibility, or help the customer use the product correctly. They are not repair services. Customers should not send a product to a warehouse for repair.

When Complete-Fan Replacement Does Not Apply

The five-year ceiling fan replacement and 30-day return right do not cover customer-caused damage or damage caused by:

improper installation or mounting;
misuse, abuse, neglect, or failure to follow the manual;
unauthorized modification or attempted repair;
external electrical conditions, power surges, or incompatible controls;
accident, fire, water intrusion beyond the product's stated rating, extreme weather, or natural disaster;
use in an indoor, damp, wet, or outdoor environment for which the product is not rated; or
cosmetic wear, finish variation, or normal aging that does not materially affect operation.

Damage to an eligible small fan part caused by improper use may still qualify for Lifetime Small-Parts Replacement Support, subject to verification and availability. This limited parts exception does not make the complete fan eligible for return, refund, or five-year complete-fan replacement. The customer remains responsible for the disclosed parts-shipping and handling charge.

Installation, Labor, and Property Costs

Unless required by applicable law or expressly approved by XCWIIE in writing, this warranty does not reimburse removal, electrician, installation, reinstallation, structural work, diagnostic labor, property damage, or other labor or consequential costs. Customers should use a qualified installer and follow the product manual, electrical codes, mounting requirements, and the product's stated location rating.

Technical Support

XCWIIE provides product support by email for installation guidance, troubleshooting, and identifying available replacement parts. Technical support is not a repair or maintenance service, does not create an unlimited product-replacement warranty, and does not guarantee that every model or part will remain available indefinitely.

Legal Rights

This is a limited warranty. To the extent permitted by law, implied warranties are limited to the duration of this written warranty. Some states do not allow limitations on the duration of an implied warranty or exclusions of certain damages, so those limitations may not apply. This warranty gives the customer specific legal rights, and the customer may have additional rights that vary by state.

Nothing in this warranty excludes or limits a right that cannot legally be excluded or limited.