Shipping policy

Effective date: July 21, 2026

This Shipping & Delivery Policy applies to orders placed directly through xcwiie.com. Orders placed through Amazon or another third-party marketplace remain subject to that marketplace's applicable order and shipping terms.

Shipping Area

We currently ship only within the contiguous United States, meaning the 48 adjoining states and the District of Columbia. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, APO/FPO/DPO addresses, or destinations outside the United States.

Customers are responsible for providing a complete and accurate delivery address. Contact support@xcwiie.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Delivery Time and Charges

Standard shipping is free for eligible orders within the contiguous United States. Expedited or rush shipping is not offered.

Orders are normally delivered in approximately 5-7 business days after order confirmation. This is an estimate, not a guaranteed delivery date. Weekends, U.S. public holidays, severe weather, carrier disruptions, unusually high order volume, and remote delivery locations may require additional time.

Tracking

When tracking is available, a shipping confirmation will be sent to the email address provided with the order. Carrier tracking may take up to 48 hours after shipment to begin updating.

Delayed Orders

If we learn that an order cannot be shipped within the time stated when the order was placed, we will notify the customer and provide a revised estimate. Where required by applicable law, the customer may agree to the delay or cancel the affected unshipped order for a full and prompt refund.

Lost, Damaged, Incorrect, or Incomplete Shipments

Contact support@xcwiie.com with the order number and relevant photographs or video if:

tracking shows no movement for an unusual period;
the package has not arrived by the carrier's expected delivery date;
the order arrives visibly damaged;
an item or component is missing; or
the wrong product was delivered.

For an approved claim involving an order that arrived damaged, incomplete, or incorrect, including a shipment with a missing item or component, XCWIIE will pay the reasonable standard shipping charges for the correction, replacement, return, or refund resolution. The customer will not be charged product or standard shipping costs to correct a verified fulfillment or arrival-condition error. XCWIIE does not provide repair service.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. We will nevertheless make reasonable efforts to help, and any carrier correction, redirection, recovery, or reshipment charge may be the customer's responsibility.

Split Shipments

Items in the same order may ship separately. The customer will not be charged additional standard shipping solely because XCWIIE divides an eligible order into multiple shipments.