Refund policy

Effective date: July 21, 2026

This Return & Refund Policy applies only to products purchased directly from xcwiie.com. Products purchased through Amazon or another marketplace must be returned through the original seller or marketplace unless XCWIIE expressly agrees otherwise in writing.

30-Day Returns for Any Reason

An undamaged product may be returned for any reason within 30 calendar days after delivery for a full refund of the product purchase price.

To qualify, the product must:

be undamaged;
include all major components, accessories, manuals, and promotional items supplied with it; and
be securely packaged for return transportation, preferably in the original packaging.

Opening the packaging solely to inspect the product does not by itself make the product ineligible. A product damaged by installation, use, accident, impact, modification, misuse, abuse, neglect, exposure beyond its stated location rating, incompatible electrical equipment, inadequate return packaging, or another customer-caused condition is not an undamaged return. A return may also be denied or reduced when material components are missing. Confirmed product defects and verified arrival-condition problems are handled under the warranty and shipment-error provisions below.

Returns That Are Not Eligible

The 30-day return promise does not cover:

products damaged after delivery by the customer, installer, another person, or an external condition;
products altered, modified, or subjected to an unauthorized repair attempt;
products used contrary to the manual, electrical requirements, mounting instructions, or stated indoor, damp, wet, or outdoor rating;
products returned with missing material components or damage caused by inadequate return packaging; or
products not purchased directly from xcwiie.com.

These exclusions apply only to the return or refund right. An eligible small replacement part may still qualify for Lifetime Small-Parts Support as described in the written limited warranty.

Return Authorization Required

Before returning a product, email support@xcwiie.com with:

the order number;
the product being returned;
the reason for the return, if the customer wishes to provide one; and
photographs of the product and packaging when reasonably requested to arrange safe return transportation.

After approval, XCWIIE will provide the appropriate authorized return address in California or New Jersey and the applicable instructions. Do not send a return to an address shown on a shipping carton or obtained from another source. A return sent without authorization or to the wrong facility may be delayed or rejected.

Return Shipping

For the first approved change-of-mind return request for each order, XCWIIE will pay one reasonable standard return-shipping charge. Additional return attempts, upgraded shipping, special handling, customer-requested carrier services, and costs resulting from inadequate packaging may be the customer's responsibility.

If an order arrives damaged, incomplete, or incorrect, including when an item or component is missing, XCWIIE will provide an appropriate prepaid standard return method, correction, replacement shipment, replacement part, or refund resolution at no product or standard shipping charge to the customer. XCWIIE does not provide repair service.

No expedited-shipping refund rule applies because XCWIIE does not offer expedited shipping.

Inspection and Refund Timing

After the return is received, we will inspect it and notify the customer of the result. An approved refund will be issued to the original payment method within 5-10 business days after inspection. The bank, card issuer, or payment provider may require additional time to post the credit.

No restocking fee applies to an eligible undamaged return. Deductions may apply only for damage, missing material components, unauthorized services, or other losses for which the customer is responsible, to the extent permitted by law.

Exchanges

For a different model, size, color, or finish, contact support@xcwiie.com. Unless XCWIIE approves a direct exchange, the customer should return the eligible original product and place a new order.

Order Cancellation

An order may be cancelled for a full refund before it enters fulfillment. Contact us immediately; cancellation cannot be guaranteed after fulfillment or shipment has begun. After shipment, the 30-day return process applies.